Returns & Refund Policy
Last Updated: April 17, 2026
1. Overview
Indocan Vet Pharma strives to ensure customer satisfaction. This Returns & Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made on indocanstore.in.
2. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products.
- Customers must report the issue within 48 hours of delivery.
- Products must be unused and in original packaging.
- Proof of purchase (order ID/invoice) is required.
3. Non-Returnable Items
- Products damaged due to misuse or improper handling.
- Opened or used products (unless defective).
- Items returned after the allowed return window.
4. Order Cancellation
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation is not permitted.
- If cancelled before dispatch, refunds will be processed within 5–7 business days.
5. Contact Us
- Business Name: Indocan India Pvt Ltd
- Website: www.indocanstore.com
- Email: care@indocan.co.in
- Phone: +91-9133303666
- Address: Andhra Pradesh, India
- Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM
